Shipping Policies

PAYMENT POLICY

All transactions are in Singapore Dollar (SGD) 
unless you’re from Malaysia (change the default currency to RM). Please select your preferred payment method during checkout.

Local order:

1. Credit Card/Pay Pal. We are able to accept credit card payment through PayPal's secure gateway - a convenient and absolutely safe way of payment. Choose "PayPal" for payment option during checkout. You will be taken to PayPal's secure site for transaction. However, payment through interbank transfer is preferred.

2. Interbank transfer to our OCBC Bank or POSBank (details will be given during checkout). Please check your spambox if you did not receive any email in the inbox. 

3. Cash. This option is only available if you’re able to pick up the items at my location : Opp Yew Tee Mrt Station

 

International order:

1. Credit Card/Pay Pal. We are able to accept credit card payment through PayPal's secure gateway - a convenient and absolutely safe way of payment. Choose "PayPal" for payment option during checkout. You will be taken to PayPal's secure site for transaction.

** Please note that payment via credit card is according to your bank exchange rate.

2. Interbank transfer to our Maybank Malaysia for Malaysia customers (details will be given during checkout). Please check your spambox if you did not receive any email in the inbox. 

Please also note that International buyers are responsible for any duty taxes and custom’s regulations of your home country.

 

SHIPPING POLICY

Delivery within Singapore:

(As of 12/8/14 - FREE LOCAL DELIVERY VIA NORMAL MAIL BELOW $100, AND FREE REGISTERED MAIL ABOVE $100. Bulky items above $100 will be delivered via door step. No request please! If you need shipping upgrade, please see below.

##(We are not liable for any loss of your order during the course of delivery by normal mail. Should there be any replacement request, it will be considered as a new order/purchase)

If you need registered mail or door step delivery for item(s) below $100, please contact us at bebeavenuesg@yahoo.com or sms 81808759 OR Choose your top up option during checkout. If you're comfortable with normal postage, please click "Local posting - FREE SHIPPING"

*Top up $2.25 (registered mail)

*Top up $5 (door step within 2-3 days)

Please note that free delivery for bulky items above $100 are to be delivered within 2-3 days. 

We're sorry that we no longer offer same day delivery. You're welcome to self collect at Yew Tee if you need the item urgently.

 

Below are our old local shipping rate! Please do not pay for shipping (unless top up) for local posting.

Via normal mail – SGD1.50 (We are not liable for any loss of your order during the course of delivery by normal mail. Should there be any replacement request, it will be considered as a new order/purchase)

Some items are given free normal postage below S$100. If there is a mix of items of free postage and no free postage below S$100, shipping applies.

Via registered mail – SGD3.75

Via door step delivery (weekday/weekend/public holiday) – SGD6 (within 2-3 days), SGD8 for same day delivery if order received by 9.45am.

FREE registered mail or door step delivery for order above SGD100. (We provide door step delivery for high value item(s)/bulky item(s) - within 2-3 days). 

 

International delivery:

via Registered Air Parcel – Flat rate SGD 6 to Malaysia and Brunei

- Flat rate SGD 10 to Thailand and Indonesia

- We have included some countries e.g., USA, UK, UAE, France, Italy, Australia, New Zealand, HK, China, India, Philippines and few more with a flat rate shipping. Choose your country and click "Get rates". The shipping rate will be shown. 

- Please note that the overseas flat rate shipping available during checkout only applies to SMALLER ITEMS. Oversea shipping cost for bulky items such as stroller, playmat, highchair and etc will be advised. Please write to us for shipping quotation.

- Shipping cost to other countries will be advised. Please write to us at bebeavenuesg@yahoo.com

With immediate effect, we are suspending mails/packages to FRANCE until further notice due to the country's poor performance in scanning packages. 

 

REFUND POLICY

Currently, we are unable to do a refund for items that you may not like after purchasing. Please educate yourself with the products through our website and if you have further enquiries, please contact us at bebeavenuesg@yahoo.com before placing your order.

 

RETURN POLICY

1. We'll pay for the return shipping costs if the return is a result of our error (you received an incorrect item(s)). Kindly email us and affix the photo of the incorrect item(s).

2. For item(s) returned for an exchange or other reason:

◦ You are responsible for the return shipping cost. No return(s) will be accepted after 7 days.

◦ Be noted that shipping cost is not refundable.

◦ We only accept return via registered mail/smartpac.

◦ Re-shipping charges for exchanged item(s) will be applied. You will bear the shipping cost of the new item and difference in price between the returned and new item.

 

The following items cannot be returned for exchange:

* Confinement Bath Body Cleanser

* Opened Earth Mama & Angel Baby/Buds Organic/Mii Organic products/other consumable products

* Item(s) with tag/ original packing removed by buyer

* Item(s) used/washed by buyer

* Free gift

* Clearance items

 

PRIVACY NOTICE

At Bebe Avenue, your privacy is very important to us. All information is confidential and will not be shared with any third parties.
 We hope you have enjoyed shopping with us. Please come back again soon! 
Bebe Avenue reserves the right to make any changes to our policies. Please go through our Shopping Policies from time to time before making any purchases.